FAQS

WHEN WILL I RECEIVE MY ORDER?

 Processing times for your order are generally 1-5 business days. We ship orders daily, excluding Saturdays and Sundays. Within the state of Hawaii, once USPS receives your order after processing, it generally takes anywhere from 1-4 business days.  If you are out of state, your order generally takes 4-6 business days.

DUE TO THE HOLIDAYS & COVID-19 OUR SHIPPING TIMES HAVE INCREASED. YOUR ORDER MAY TAKE UP TO A WEEK TO REACH YOU ONCE SHIPPED.

If curbside pickup is available, please place your order online and please call the Waipahu location at 808.677.4700 to schedule your pickup time.

If you want to do curbside and it is available at the Honolulu or Kaneohe location, please use the website to browse for your items, they are currently only taking phone orders. You can reach the Honolulu location at 808.942.4700, and Kaneohe at 808.247.7473. 

WHAT SHIPPING CARRIER DO YOU USE?

We use USPS as our shipping carrier.

HOW DO I PAY FOR MY ORDER?

If you are shipping your order, process your payment online through the website checkout.

If you are using curbside pickup, place your order online and please call the Waipahu location at 808.677.4700 to process payment for your order.

If you want to do curbside at the Honolulu or Kaneohe location, please use the website to browse for your items, they are currently only taking phone orders. You can reach the Honolulu location at 808.942.4700, and Kaneohe at 808.247.7473. 

HOW DOES CURBSIDE PICKUP WORK? 

If you are using curbside pickup, place an order online and please call the Waipahu location at 808.677.4700 to process payment and schedule a pick up time for your order.

If you want to do curbside at the Honolulu or Kaneohe location, please use the website to browse for your items, they are currently only taking phone orders. You can reach the Honolulu location at 808.942.4700, and Kaneohe at 808.247.7473. 

WHAT DO I DO IF MY ITEMS ARE DEFECTIVE OR BROKEN?

Please notify thru email or phone us as soon as possible within 24hrs of receiving your order. Include pictures and a description of what your issue is. If you notify us after the 24 hr time period, we will not be able to assist you due to many unknown variables that can happen after our products leave the store. We double check all glass and electronics prior to you receiving them. We understand that with shipping sometimes items may be mishandled with the carrier, that is why we ask you to notify us as soon as possible so that we can help you. Upon approving your damage request, we will send you the same item, or if the item is not available, we will consult in regards to a receiving a similar replacement.

 Your request will be void if you have used your products. 

 DO YOU DO REFUNDS OR EXCHANGES?

NO, we do not do refunds or exchanges. Please make sure all of your items are correct before purchasing. If your item is defective or broken, please refer to the section above.